Welcome to Mountain Network! Before you start using our facilities, we would like to draw your attention to our privacy policy. Please read these carefully.
When you come to us to climb, boulder, book a trip or use one of our other services, we need certain personal data from you. This is to provide you with the best possible service. Our Privacy Statement explains how we handle the processing of your personal data. Of course, we handle this data carefully and do everything we can to protect it as well as possible.
Why this Privacy Statement?
When you come to climb at one of our locations, when you book a mountaineering trip with us, when you participate in a race organized by us or when you book a children's party, for example, we need personal data from you. We need this personal data to be able to perform our services as well as possible, to be able to provide you with good information and to offer the right service.
In this Privacy Statement, we explain how we handle the processing of your personal data. We show what data we process, why we do it and how we deal with it. We also indicate what rights you have with regard to the processing of your personal data by us.
Of course, Mountain Network takes care of your personal data and we do everything we can to protect it in the best possible way. We comply with the laws and regulations in the field of personal data, which are set out in the General Data Protection Regulation (the GDPR). Our employees are obliged to handle personal data confidentially.
Mountain Network reserves the right to amend this Privacy Statement when new developments, for example in the field of ITC or changing laws and regulations, give cause to do so. The most current Privacy Statement can be found on our website. We therefore recommend that you consult them from time to time.
What personal data do we process?
When registering for an activity or subscription via our website or booking an arrangement or trip with Mountain Network, we process your name, address, place of residence, telephone number, email address, gender and date of birth.
Depending on which services you use, we also process the following data: bank account number, card/membership number, visit registration, type of subscription, your financial status with Mountain Network (services and products purchased and whether they have been paid), information about competences with regard to the activity you are coming to do, data that entitles you to discounts and/or competition results.
In some cases, when you want to participate in certain trips or activities, we ask for a copy of your passport or ID. If you provide us with information about your health in connection with certain trips or activities, we will ask you for explicit permission to process this special personal data. If we have received information about your health, we will also only provide it to third parties with your explicit consent.
We may take photos and/or videos during trips, competitions or at one of our locations when activities take place there. This footage can be used for our website, in brochures, newsletters or on social media. You consent to this if you agree to our Terms and Conditions. If you do object to us using a photo, you can let us know and we will do our utmost to remove the photo in question.
For what purpose do we process your personal data?
Services and contact
We process your personal data for matters related to your registration as a customer or a booking you have made. This includes the following things: creating a member card, sending quotes, answering questions, dealing with complaints, preparing and sending invoices, collecting subscription fees, taking out insurances, being able to properly apply our access and safety policy or informing those staying at home.
It may also be necessary for us to inform you about, for example, your subscription, courses you have signed up for or about bookings you have made. This is in order to provide the best possible service.
When you contact us or we contact you, via mail, phone, chat or any other way, this can be recorded. This way, employees can see whether there has been contact before and what about. This allows us to serve you better and faster.
Marketing and market research
We process your personal data for matters related to your registration as a customer or a booking you have made. This includes the following things: creating a member card, sending quotes, answering questions, dealing with complaints, preparing and sending invoices, collecting subscription fees, taking out insurances, being able to properly apply our access and safety policy or informing those staying at home.
It may also be necessary for us to inform you about, for example, your subscription, courses you have signed up for or about bookings you have made. This is in order to provide the best possible service.
When you contact us or we contact you, via mail, phone, chat or any other way, this can be recorded. This way, employees can see whether there has been contact before and what about. This allows us to serve you better and faster.
How long do we keep your data?
We keep your personal data for as long as you are an active customer with us and/or as long as it is necessary to keep this data for the purposes for which we process it. We do not keep them longer than permitted by law. The retention period may vary by type of personal data.
Do we share your information with third parties?
In principle, Mountain Network does not provide or sell personal data to third parties. We will only do this if we are required to do so by law or regulation, or if we have received your explicit permission to do so.
Do we use third-party services when processing?
When processing your personal data, we may use the services of other parties. We can only share personal data with third parties if this is compatible with the purposes mentioned above. With organizations that process your data on our behalf, we conclude a so-called processing agreement to ensure the same level of security and confidentiality of your data. We remain responsible for these processing operations.
Do we transfer your data to a country or organization outside the EU?
When you book a trip or activity with us that takes place outside the EU, we may be forced to share certain personal data with persons or agencies outside the EU as part of this trip or activity.
Do we have a cookie policy?
Through our website, cookies are placed by Google Analytics. The information generated by the cookie about your use of the website (including your IP address) is transferred to and stored by Google on servers in the United States. Google uses this information to track how you use the website, to compile reports on website activity for website owners, and to provide other services related to website activity and internet usage. Google may provide this information to third parties if Google is legally required to do so, or insofar as these third parties process the information on Google's behalf. Google will not combine your IP address with other data held by Google.
How do we protect your personal data?
Mountain Network has taken appropriate organizational, technical and physical measures to protect the personal data it processes against loss, destruction, unauthorized access or any other form of unlawful processing of this data. We do this, among other things, through access security, the use of user names and passwords and authorization management (applying a rights structure so that data cannot be viewed by all employees).
What are the consequences if you do not provide us with the personal data we ask for?
If we do not receive all the necessary information from you, this may affect the subscription you want to take out or the activity or trip you want to participate in. It is possible that you will not be able to make full or full use of our services or that you will not be able to participate in an activity or trip.
What are your rights with regard to the processing of your data?
The GDPR sets out your rights with regard to the processing of your personal data. These rights are listed below with a brief explanation.
Right to view
You have the right to view your personal data, you have the right to know what data we process and for what purpose.
Right to be forgotten and restricted
You have the right to be forgotten, which means that your personal data will be deleted at your request. You also have the right to restrict processing. Deleting data or restricting processing at your request may have adverse effects on your subscription and may result in you no longer being able to participate in an activity or trip.
Right to rectification
You have the right to have your data corrected if it is incorrect or to have it completed in case of incompleteness.
Right to portability
You have the right to have your data transferred and to receive your data in a structured and common form that makes it possible to transfer it to another organization. This right only applies when it comes to data that is digital (paper files are therefore not included). Furthermore, the right to data portability does not apply to all data that we have received. This right only applies insofar as it concerns data that we process based on your consent or that we process to execute the agreement we have concluded with you.
Right to object
When we process your personal data, you have the right to object to the processing.
Where can you go with questions about the processing of your data?
If you have any questions, if you want to exercise one of your rights or if you have a complaint regarding the processing of your data, you can send an email to: privacy@mountain-network.nl
Always state clearly in the email what it concerns; a question, a complaint or the use of one of your rights. If you want to make use of one of your rights, please state which right it concerns. Also include your name, address, and phone number.
You will receive a confirmation from us that we have received your mail. No later than one month after receiving your mail, you will receive a substantive response from us.