Head Hospitality Staff Member Bouldergym Arnhem

Where will you work?

Climbing Network is a fast-growing and dynamic organisation with over 40 years of experience in climbing and mountain sports. We have seven climbing and bouldering centers in the Netherlands and an outdoor location in the Belgian Ardennes. At our locations we run sports activities, courses, events and group arrangements.

Bouldergym Arnhem is one of the largest bouldering centers in the Netherlands, located next to Decathlon in the Rijnhal. The height of the center, the spacious layout and the varied bouldering blocks make for a special sports experience. Our sports café is where visitors come together before and after bouldering.

What is your role?

As Head Hospitality Staff Member you are responsible for the day-to-day running of the sports café and for the related facility tasks. You ensure a clean, well-kept and welcoming environment where our visitors can enjoy food and drinks.

You work actively in hospitality yourself and guide the location and hospitality staff during their shifts. Together you make sure guests feel welcome and are looked after properly. You are part of the core team at Bouldergym Arnhem and work closely with the Center Manager and the Hospitality & Hygiene Coordinator.

Your key responsibilities

Hospitality and guest experience

• You welcome and serve our guests and create a hospitable atmosphere in the sports café.
• You prepare hot and cold drinks and simple meals.
• You operate the till and handle the daily opening and closing.
• Together with the Center Manager and the Hospitality & Hygiene Coordinator you help decide on the range and steer on healthy margins.
• You are responsible for orders, stock management and supplier contact.
• You work according to HACCP guidelines and safeguard the quality, atmosphere and appearance of the café.
• For events, gatherings and group activities you put together suitable hospitality arrangements.

Team and day-to-day organisation

• You guide and direct location and hospitality staff during their shifts.
• You make sure the team works effectively, carefully and with the customer in mind.
• You share responsibility for the daily staff and task planning at the location.
• You spot areas for improvement and discuss these with the Center Manager and the Hospitality & Hygiene Coordinator.

Facilities and hygiene

• You make sure the sports café looks clean, well-kept and inviting.
• You are responsible for the daily and periodic cleaning of the hospitality area.
• You coordinate facility work and help plan maintenance and resolve faults.
• You purchase the materials needed, such as cleaning products and refills for the first aid kit.
• You are the first point of contact for colleagues on facility matters within hospitality.

Commercial and relationship management

• You contribute ideas on activities, events, products and services that develop our hospitality and guest experience further.
• You help promote activities and events, including via social media.
• You get the space to come up with your own ideas and commercial initiatives.
• You maintain day-to-day contact with our hospitality suppliers.

Who are you?

You are a guest-focused and flexible colleague with plenty of hospitality experience. You keep an overview, take responsibility and enjoy guiding colleagues. Organising, checking and rolling up your sleeves come naturally to you all at once.

You understand that most visitors come to us in the evenings and at weekends. That's why you are willing to work varying hours. An affinity with bouldering or climbing is a bonus, but your hospitality experience and feel for service matter most.

What you bring

• MBO+ level of thinking and working.
• Extensive experience in hospitality.
• Experience with planning, organising and guiding colleagues.
• A sociable and enthusiastic personality.
• A guest-focused, independent and practical approach to work.
• The ability to think and act commercially and cost-consciously.
• A Social Hygiene certificate or the willingness to obtain one in the short term.
• Willingness to work evenings and weekends regularly.
• An affinity with climbing and bouldering is a plus.

What do we offer?

• A responsible and varied role in a sporty environment.
• A contract of 32 to 40 hours per week, in consultation.
• A starting salary between €2,650 and €2,850 gross per month based on 40 hours, depending on education and experience.
• A pension scheme.
• A travel allowance.
• 25 vacation days based on a full-time contract.
• Opportunities to follow courses and training.
• An unlimited climbing and fitness membership for all Climbing Network centers.
• 20% discount on items from the Mountain Shop.
• Discount on courses and activities.
• The fun and support of a committed and passionate team.

Apply

Do you recognise yourself in this role? Then we'd love to receive your application.

Email your CV, including a photo, and your motivation to personeelszaken@climbingnetwork.nl. Please state in the subject line that you are applying for the Head Hospitality Staff Member Bouldergym Arnhem vacancy.

Do you have questions first? Then get in touch with:

Wouter Pastoor
Center Manager Bouldergym Arnhem
088 – 123 6900

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