Below you will find the terms and conditions of Climbing Network Indoor that supplement the agreement with you. The following are some important points:
WHICH COMPANY ARE YOU DOING BUSINESS WITH Climbing Network is not a single company. For its various services and products there are different companies that operate entirely independently of one another and are each responsible for their own part. These terms and conditions may be used by each of those companies. The agreement specifies which company you are entering into the agreement with.
INDOOR OR OUTDOOR Climbing Network applies separate terms and conditions for indoor activities (such as climbing in the climbing or bouldering gym) and for outdoor activities (such as trips and activities in the Ardennes).
ADDITIONAL AND DEVIATING TERMS Depending on the service or product, additional or deviating terms and conditions may apply.
These include payment and cancellation terms, as well as the house rules.
1.1. Membership: a form of contract that grants the right to participate in an Activity for a specified period and to which additional or specific terms may apply
1.2. Activity: a sporting or recreational activity offered or organised by Climbing Network, primarily involving physical exertion and an adventurous experience, including any acts in preparation for or support of this activity, such as providing instruction or supervision, unguided activities, the rental or sale of equipment, the provision of transport, the provision of accommodation(s) and the provision of food or drink
1.3. Terms and Conditions: the Terms and Conditions of Climbing Network
1.4. Guided Activity: an Activity that is supervised by a Representative of Climbing Network
1.5. Contracting Party: the natural person or legal entity who enters into an Agreement with Climbing Network on behalf of themselves and/or third parties
1.6. Participant: any natural person who takes part in an Activity (including belaying a climber)
1.7. Climbing Network: the counterparty of the Contracting Party
1.8. Climbing Network Location: the location of Climbing Network where the Activity takes place
1.9. Unguided Activity: an Activity that the Participant carries out entirely independently, without supervision and/or oversight by a Representative of Climbing Network, such as, but not limited to: bouldering, independent climbing, lead climbing, route setting, klettersteig. If explanation or instruction is given by a Representative of Climbing Network solely prior to the Activity, this is not regarded as supervision of the Activity
1.10. Agreement: agreement between Climbing Network and the Contracting Party relating to an Activity
1.11. Force Majeure: abnormal and unforeseeable circumstances beyond the control of the party invoking them and the consequences of which could not have been avoided despite all precautions, such as pandemic, (civil) war, terrorism, natural disasters and weather conditions. Given that Climbing Network also offers Activities that take place outdoors and the fact that (poor) weather conditions can have a major impact on the safety of Participants, weather conditions always justify invoking Force Majeure.
1.12. Multi-visit Pass: a form of contract that grants the right to a fixed number of Admission Tickets, the number of which depends on the amount paid by the Contracting Party and to which additional terms may apply.
1.13. Admission Ticket: physical or digital proof that one is entitled to take part in an Activity, which a Contracting Party receives after purchasing a day pass, upon deduction from a Multi-visit Pass, or upon registration via a Membership.
1.14. Representative: the person engaged by Climbing Network to prepare, supervise, support or instruct the Activity, such as employees, self-employed contractors, interns, subcontractors or employees of subcontractors.
2.1. The Indoor Terms and Conditions apply to all Activities, Agreements, Memberships, Multi-visit Passes, day passes, offers, quotations and other (legal) acts of Climbing Network that take place indoors or in the immediate vicinity of a Climbing Network climbing or bouldering gym, unless the parties agree otherwise in writing. The applicability of any terms and conditions of the Contracting Party or Participant is expressly rejected. Climbing Network may deviate in writing from the provisions of these terms and conditions.
2.2. Acceptance by the Contracting Party or Participant of the applicability of the Terms and Conditions is evidenced by one or more of the following acts: (i) digital acceptance via the Climbing Network website, (ii) written signing of the Terms and Conditions, (iii) payment of the fee due in respect of an Activity, (iv) actual participation in an Activity.
2.3. The offer of Climbing Network is without obligation and may be revoked by Climbing Network without statement of reasons even after acceptance by the Contracting Party. The revocation by Climbing Network must take place without delay. This is in any event the case if revocation occurs on the first working day following acceptance. In that case the Contracting Party is entitled to immediate refund of any monies already paid. Obvious errors and/or mistakes never bind Climbing Network. If there is any reason to doubt the accuracy of the offer, the Contracting Party must enquire with Climbing Network.
2.4. If the Contracting Party has entered into an Agreement (also) on behalf of or for the benefit of other Participants or a group of Participants, it is the responsibility of the Contracting Party that all Participants or members of the group strictly comply with the obligations set out in these Terms and Conditions and that all Participants meet all requirements set for the agreed Activities. The Contracting Party who registers other Participants undertakes to make these Terms and other documents known to those Participant(s), if possible before registration and at the latest before the start of the service. The Contracting Party is liable towards Climbing Network for the consequences of failing to make the Terms known to the Participant, or failing to do so in time, and indemnifies Climbing Network against any damage arising from this.
2.5. Climbing Network is entitled to amend these Terms and Conditions unilaterally in the interim. In that case, Climbing Network will notify the Contracting Party of the changes in good time. There will be at least one month between this notification and the entry into force of the amended terms. If the Contracting Party is a natural person not acting in the exercise of a profession or business, and the change to these Terms and Conditions is to the material detriment of the Contracting Party, this Contracting Party has the right to terminate the agreement as of the date on which the amended terms enter into force. The termination cannot take place retroactively after the amended terms have taken effect.
3.1. The Participant informs themselves in advance of the nature of the Activity and investigates the risks associated with the Activity. The Participant undertakes to have regard not only for their own safety, but also for that of others. The Participant understands that there is a risk of (serious) injury when taking part in activities.
3.2. The Participant is obliged to report to Climbing Network all facts and circumstances that may affect participation in the Activity. Climbing Network may rely entirely on the accuracy of the Participant's statements regarding the Participant's knowledge, skills, experience, physical and mental condition and the presence and validity of any diplomas and certificates required in relation to an Activity.
3.3. Participants are obliged to inform themselves, each time before the start of every Activity, of the current house and/or safety rules relating to the Activity or to being present at the Climbing Network Location, and they are obliged to comply with these rules. These rules are posted in clearly visible places within the Climbing Network Location, or are available at the counter of the Climbing Network Location. If the rules cannot be found by the Participant or are unclear, the Participant will turn to a Representative of Climbing Network to be provided with and/or have the rules explained, before taking part in the Activity. The house and/or safety rules may be amended unilaterally by Climbing Network in the interim. The Participant will follow the newsletters of Climbing Network and ascertain before the start of each Activity whether the house and/or safety rules have been updated.
3.4. The Participant will not take part in an Activity if they are not in good physical and mental health, have consumed alcohol or drugs, or have taken medication that may affect the Participant's ability. The Participant declares that they can take part in the Activity without endangering themselves or others.
3.5. A Participant in an Activity will listen attentively to all instructions and directions of the Representatives or the management of Climbing Network and follow them precisely.
3.6. Given the risks that may be associated with an Activity and the fact that an Activity is taken part in by several Participants at the same time, Climbing Network has the right at all times to deny a Participant participation in an Activity if the Representative or the management of Climbing Network is of the opinion that the safety of the Participant, Representatives or third parties is or threatens to be endangered, or if in the opinion of Climbing Network the physical or mental condition of the Participant is insufficient for (further) participation in the Activity. This decision is at the sole discretion of Climbing Network and cannot be disputed by the Participant or Contracting Party.
4.1. Every Participant in an Activity must register via the website prior to first participation and inform themselves of and agree to the Terms and Conditions, the Safety and Risk document and the house and safety rules.
4.2. Every Participant in an Activity at a Climbing Network Location must always report for participation in an Activity at the counter or via the electronic access system. The Participant must hold a valid Admission Ticket and must be able to show it at all times during their visit to the Climbing Network Location.
4.3. Climbing Network applies various types of Memberships. A Membership is valid from the day on which it is taken out. The Membership is entered into for a minimum period of 3 months. After this period, the Membership is automatically extended for an indefinite period. Deviating terms may apply per type of Membership.
4.4. A Membership for an indefinite period may be terminated or amended by the Contracting Party subject to a notice period of at least one month. The Membership can only be terminated by the Participant by email to leden@climbingnetwork.nl. Climbing Network may terminate the Membership without statement of reasons subject to a notice period of at least two months.
4.5. The Contracting Party is obliged to provide a continuous direct debit authorisation for the payment of the Membership. Membership fees are collected in advance, at the latest at the beginning of the month or of the week to which the collection relates. Not taking part in the Activities covered by the Membership does not give rise to any right to a refund or any other form of compensation.
4.6. The Membership is strictly personal and is valid from the specified start date.
4.7. A discount for family members must be requested via leden@climbingnetwork.nl. The discount takes effect from the next direct debit and is not applied retroactively.
4.8. Freezing your Membership is only possible in the event of a (demonstrable) injury and can be requested via leden@climbingnetwork.nl. Climbing Network may request you to show a doctor's certificate at the start or in the interim.
4.9. A Membership can be taken out at the counter of the location where you will exercise most often, or via the App. Climbing Network reserves the right to adjust your Membership accordingly.
4.10. The Multi-visit Pass is strictly personal and valid for a maximum of one year from the date of purchase. Once the validity of the Multi-visit Pass has expired, the Contracting Party no longer has the right to take part in the Activity linked to the Multi-visit Pass and has no claim to a refund of monies.
4.11. This article 4 does not apply where the Participant is part of a group represented by a Contracting Party and Climbing Network has made deviating arrangements with this Contracting Party regarding the access of the Participants to the Climbing Network Location.
4.12. Climbing Network is entitled to deviate from the above provisions. In the case of promotions, the promotion terms prevail over these Terms.
5.1. Climbing Network reserves the right to change or restrict the opening hours of the Climbing Network Locations.
5.2. On official public holidays and during five other days per year, Climbing Network is entitled to close the Climbing Network Location.
5.3. Climbing Network is entitled to close the location partly or entirely in connection with the organisation of sporting competitions.
6.1. A Participant in an Unguided Activity, such as independent climbing, is fully aware of the dangers and risks inherent in this Activity and is at all times responsible for their own safety. The Participant in an Unguided Activity is themselves responsible for changing or ceasing the Activity if the situation so requires. The house and safety rules of Climbing Network apply in full to participation in an Unguided Activity.
6.2. The Participant in an Unguided Activity in the field of climbing knows that unexpected situations can always arise, for example due to the behaviour of fellow climbers or other visitors to the Climbing Network Location, objects that may fall from a higher point of the climbing wall, climbing ropes of other climbers hanging in the way, or fall mats lying on the ground. This list is not exhaustive. Unexpected events, unpredictable situations and other risks are inherent in climbing.
6.3. The Participant in an Unguided Activity in the field of climbing masters the necessary techniques, knows the house and safety rules and is aware of the risks. They climb independently on a regular basis to maintain knowledge and skills. They can demonstrate their climbing experience with an NKBV climbing certificate (KVB), an equivalent certificate or demonstrable independent climbing ability. The Participant will, on request, fully and truthfully inform Climbing Network about their climbing ability.
6.4. Where a Participant in an Unguided Activity in the field of climbing belays another climber, the Participant acting as belayer is to a very large extent responsible for the safety of the person being belayed. The belayer is aware of the risks associated with incorrect or insufficiently attentive belaying of a climber. He or she will keep their full attention on belaying while belaying and will keep a close eye on the climber at all times and comply with all safety rules applicable at the climbing location.
6.5. A Participant in a competition or contest that takes place at a Climbing Network Location, regardless of who organises this competition or contest, is regarded for these Terms and Conditions as a Participant in an Unguided Activity, unless it is determined per competition (component) or age category that supervision by a Representative of Climbing Network will take place.
7.1. A Participant who has not yet reached the age of 18 requires the written consent of the parent/legal representative to take part in all Activities. The Contracting Party warrants that this consent has been given for every minor Participant.
7.2. The parent/legal representative will inform themselves of the specific requirements and safety rules that apply within Climbing Network at that time per age category and per Activity.
7.3. By registering a child with Climbing Network, you give permission for the children you register to boulder, climb and belay independently in accordance with the applicable age rules (found in the safety rules).
7.4. By registering your child with the Climbing Club, you give permission for the children you register to take part in climbing, belaying and related activities in accordance with the applicable SVK label system, which describes per (age) category and competence level what children/youth may and may not do. Read the SVK label system and the safety rules of the Climbing Club carefully and discuss them with the registered children. Children/youth are expected to comply with the SVK label system. As soon as your child meets the conditions of the SVK label system (age/competence), he or she will belay independently, be belayed independently by other children and may (lead) climb on (artificial) climbing walls.
7.5. The parent/legal representative is responsible for ensuring that the minor Participant complies with these rules. These safety rules may be amended from time to time.
8.1. Only Contracting Parties of legal age may bring a guest to an Unguided Activity. A maximum of 2 guests may be brought each time. The guest is entirely the responsibility of the Contracting Party. The Contracting Party warrants that they can supervise the guest adequately and safely and that they hold all diplomas and certificates required for supervising the guest in the Unguided Activity.
8.2. The Contracting Party who brings a guest to an Unguided Activity is responsible for ensuring that the guest reports to the counter and registers with Climbing Network.
9.1. A Contracting Party may provide or arrange the instruction or supervision of an Activity themselves, provided that the Contracting Party's own instructor or supervisor holds all qualifications, diplomas and/or certificates required for the supervision or instruction of the relevant Activity.
9.2. Climbing Network may rely entirely on the accuracy of the Contracting Party's statements regarding the knowledge, skills and experience of their own instructor or supervisor.
9.3. Climbing Network is entitled at all times to withdraw permission for own instruction or supervision if the Terms and Conditions or the house and/or safety rules are not complied with, or if safety is otherwise compromised in the opinion of Climbing Network.
10.1. If the Participant uses equipment made available or rented out by Climbing Network, the Participant will use this equipment solely in accordance with the instructions of the Representatives of Climbing Network, and in a manner consistent with the nature of the equipment and the purpose for which it was made available. Climbing Network is entitled to require a deposit or guarantee from the Participant when making the equipment available.
10.2. The Participant will report any defects in the equipment immediately upon receipt. In the absence of such a report, the equipment is deemed to have been in order at the start. The Participant will not make any changes to this equipment or give this equipment to third parties for use. Damage to, loss or theft of equipment must be reported to Climbing Network immediately. Prior permission from Climbing Network is required for repairs by external parties.
10.3. The Contracting Party and/or Participant will report new damage or defects as soon as possible, but at the latest when handing in the equipment to a Representative of Climbing Network. The Contracting Party or Participant is liable for damage, loss or theft if that damage, loss or theft is the result of culpable acts or omissions of the Contracting Party or Participant.
11.1. Climbing Network reserves the right to use photo or video material made during the Activity for promotional purposes. Objections to this must be submitted in writing to Climbing Network by the Participant within 14 days of recording.
11.2. Climbing Network bears no responsibility for general information in or on photos, brochures, advertisements, websites
12.1. Payment is made online at the time of booking. The full costs must be paid in one go via iDEAL, Credit card or Bancontact / Mister Cash. Any additional costs such as extra participants, consumptions and equipment rental must be paid in cash or by debit card during the visit to our location.
12.2. Contactless payment is not possible at the Climbing Network Locations (regular debit card payment is).
12.3. If claims of Climbing Network are left unpaid and/or cannot be collected by Climbing Network via direct debit, the Contracting Party will receive a first payment reminder by post or email, with the request to pay the outstanding amount within a certain period.
12.4. Climbing Network is entitled to charge administrative costs with the next payment reminder, with a minimum of EUR 25. If, after the next payment reminder, the outstanding amount has not been received in time, Climbing Network is free to transfer the claim to a collection agency or bailiff. The associated costs are for the account of the Contracting Party. Furthermore, Climbing Network is entitled to charge the statutory interest on the outstanding amount, from the date on which the Contracting Party is in default.
12.5. Claims of Climbing Network whose payment term has expired may at all times be set off against a credit of the Contracting Party with Climbing Network or a debt of Climbing Network to the Contracting Party.
13.1. Climbing Network has the right to index and/or adjust all its prices annually in line with an increase in costs, charges or levies, including labour costs and costs imposed by or on behalf of the government. Climbing Network will announce a price increase in good time.
13.2. If, after the agreed price has been set, additional costs or charges arise on the part of Climbing Network as a result of a change in charges and/or levies that relate directly to the Activity or to the Participant and/or Contracting Party, these may be passed on to the Contracting Party, even after the conclusion of the agreement. If the price increase takes place within three months of concluding the agreement, the Contracting Party is entitled to dissolve the agreement.
14.1. If the Contracting Party, despite prior written notice of default, fails to comply or fails to comply properly with their payment obligation, Climbing Network has the right to exclude the participation of the Contracting Party (or of the Participants represented by the Contracting Party) in Activities and to dissolve the Agreement with immediate effect. In that case, the Contracting Party remains obliged to pay the agreed price and there is no right to a refund of amounts paid. Additional costs incurred by Climbing Network in connection with the exclusion are for the account of the Contracting Party.
14.2. Climbing Network may exclude a Participant from (further) participation in the Activity and dissolve the Agreement with immediate effect with respect to this Participant, if the Participant or Contracting Party fails to comply with the obligations arising from the Agreement, these Terms and Conditions, the house and/or safety rules or instructions of Representatives. Furthermore, Climbing Network may exclude a Participant from (further) participation in the Activity if the Participant causes nuisance to Representatives of Climbing Network or fellow participants, deals irresponsibly with nature and the environment, in the opinion of Climbing Network misbehaves or spoils the good atmosphere surrounding the Activity, to such an extent that, by the standards of reasonableness and fairness of Climbing Network, continuation of participation in the Activity cannot be required. In that case, the Contracting Party remains obliged to pay the agreed price and there is no right to a refund of amounts paid.
14.3. In the event of Force Majeure, Climbing Network has the right to suspend or dissolve the performance of the Agreement in whole or in part, without the Contracting Party or a Participant being entitled to compensation. Climbing Network is obliged to notify the Contracting Party of the suspension or dissolution without delay and with statement of reasons. Given the risks that may be inherent in an Activity and the safety of the Participants, it is entirely up to Climbing Network to determine whether an Activity can proceed in the event of Force Majeure.
14.4. Climbing Network may cancel the booking up to 1 week before the start of the activity if the minimum number of participants has not been reached. In that case, Climbing Network will notify the Contracting Party by email. The Contracting Party then has the choice to rebook the activity to another date free of charge or to have the costs incurred refunded without any right to compensation.
15.1. Cancelling a booking is not always the only option. It is often possible to transfer a booking to someone else (see article 14.2). For certain activities, there is also the option to move them to another date. Please contact us to discuss the options.
15.2. The Contracting Party may cancel the booking in writing before the start, including by email to sales@climbingnetwork.nl. The date of receipt of the cancellation by Climbing Network counts as the cancellation date. Cancellations outside office hours (9 am–5 pm) and outside working days (Monday to Friday, excluding public holidays) are deemed to have been made on the next working day.
15.3. In the event of a cancellation by the Contracting Party, cancellation costs are charged. The cancellation costs for this booking are as follows:
- For cancellation more than 42 days before the activity takes place: 30% of the total booking amount,
- For cancellation from 42 days to 28 days before the activity takes place: 50% of the total booking amount,
- For cancellation from 28 days to 14 days before the activity takes place: 80% of the total booking amount,
- For cancellation 14 days or less before the activity takes place: 100% of the total booking amount.
15.4. Fewer or more participants in a group booking: Climbing Network does not refund costs already paid if you take part in a group activity with fewer people than you booked and paid for online. It is, however, possible to book fewer people than you expect and to add extra participants up to 5 days before the start of the activity by sending an email to
sales@climbingnetwork.nl. You must then pay the additional costs in cash or by debit card on location.
15.5. In the event of an early departure on the initiative of the Contracting Party or the Participant, the full price is due, even if the departure is for a medical reason.
15.6. It may happen that the Contracting Party and Climbing Network rebook the time of performance of the Services to a later moment. If the Contracting Party then cancels the rebooked Services, the cancellation costs amount to at least the amount that would have been due if cancellation had taken place on the date of rebooking.
15.7. If the Services have been cancelled by the Contracting Party and a credit is granted as a gesture of goodwill, the following applies (unless other conditions are communicated by Climbing Network): the credit must be spent within one year of the credit being granted and the new performance date falls within one year of the credit being granted. The credit is tied to the Contracting Party and is non-transferable. The credit can only be used for the same Services at a later moment. If the Services are more expensive at a later moment, the price difference is passed on to the Contracting Party. If the Contracting Party cancels the Services booked with a goodwill credit, the credit lapses.
16.1. If Climbing Network has to amend the Agreement or Activity due to compelling circumstances, it may offer the Contracting Party an equivalent and suitable alternative. If the Contracting Party rejects this alternative, they must notify Climbing Network without delay. In the event of rejection, the Contracting Party is not obliged to pay the part of the agreed price relating to the parts of the Activity not enjoyed, if the alternative offered by Climbing Network cannot, by the standards of reasonableness and fairness, be regarded as an equivalent and suitable alternative. This article also applies in the event of a situation that can be regarded as Force Majeure.
17.1. A Participant who is prevented from taking part in the Activity may - with the consent of Climbing Network - be replaced by another person, provided that the replacement meets all the requirements set for the Activity and the request for replacement is submitted to Climbing Network at the latest 7 days before the start of the Activity. The Contracting Party, the Participant and the replacement are jointly and severally liable for the costs involved in this replacement.
18.1. The risk of accidents or incidents is inherent in the Activities offered by Climbing Network. Climbing Network has a best-efforts obligation to safeguard the safety of Participants. From a business economics perspective, Climbing Network can only offer its activities if it can limit its liability for damage (including property damage and personal injury) in the manner described in this article.
18.2. In the case of a Guided Activity, Climbing Network is only liable for the damage of a Participant or Contracting Party if that damage is the direct result of intent, gross negligence or seriously culpable conduct of a Representative or the management of Climbing Network.
18.3. Participation in an Unguided Activity is at all times at the Participant's own risk. Climbing Network is not liable for the damage suffered by the Participant or Contracting Party during an Unguided Activity within or outside a Climbing Network Location, for example as a result of an accident. This also applies to the Participant or Contracting Party who has not yet reached the age of 18 and takes part in an Unguided Activity with the consent of the parent/legal representative.
18.4. The liability of Climbing Network for the damage suffered by the Participant or Contracting Party, within or outside a Climbing Network Location, during an Activity supervised by the Contracting Party's own instructor or supervisor, is expressly excluded.
18.5. Climbing Network is not liable in the event that the Participant, Contracting Party or a third party has performed or omitted acts that have contributed to the occurrence or increase of the damage, which in any event includes a breach, violation or non-compliance by the Participant of one or more of the obligations referred to in articles 3 and 4 of these Terms and Conditions.
18.6. Climbing Network is not liable for indirect or consequential damage of the Participant or Contracting Party, which in any event includes loss of profit, wages or turnover.
18.7. Climbing Network is not liable for the damage of the Participant or Contracting Party if the damage is the result of a circumstance that can be qualified as Force Majeure.
18.8. The Participant and Contracting Party are jointly and severally liable for the damage of Climbing Network or third parties resulting from an attributable failure or culpable conduct/omission of the Participant or Contracting Party. The Contracting Party or the Participant is obliged to insure this liability.
18.9. Climbing Network is not liable for loss of, damage to or theft of property of the Contracting Party or the Participant.
18.10. Without prejudice to the other limitations of liability, Climbing Network is never liable for the damage of the minor Participant or Contracting Party if the Activity takes place under the direct supervision or oversight of the parent/legal representative of the minor Participant or Contracting Party.
18.11. The amounts that the Participant or Contracting Party may have received or will receive under an (accident) insurance will be deducted from the payment of damages by Climbing Network to the Participant or Contracting Party.
18.12. The liability of Climbing Network is in any event limited to the amount or amounts to which the insurance taken out by Climbing Network gives entitlement, increased by the excess that Climbing Network bears under its liability insurance. If there is no cover under an insurance taken out by Climbing Network, liability is limited to EUR 10,000 per event, whereby interrelated accidents or incidents will be regarded as one accident or incident. In the case of property damage or pure economic loss, the liability of Climbing Network is limited to one times the invoice value of the service. The limits in this article do not apply in the event of intent or deliberate recklessness of Climbing Network.
18.13. The Contracting Party who has entered into an Agreement that (also) relates to Participants other than the Contracting Party themselves indemnifies Climbing Network against claims of these Participants, insofar as these may lead to a higher liability for Climbing Network than if Climbing Network had entered into an Agreement directly with these Participants. The Contracting Party indemnifies Climbing Network against all claims and damage of Participants arising because the Contracting Party has failed to comply with their obligations.
18.14. All claims against Climbing Network, including those for compensation, lapse after one year, unless this is contrary to mandatory law.
19.1. If the Participant or Contracting Party identifies a shortcoming in the performance of the Agreement, they must report it to Climbing Network immediately, so that a suitable solution can be arranged directly in consultation. If the complaint is not resolved satisfactorily at that time, the Participant or Contracting Party may make this known to Climbing Network in writing and with reasons at the latest within 14 days after the end of the Activity.
19.2. The Participant will report an accident or incident to Climbing Network immediately. In the event of personal injury, the Participant will keep Climbing Network informed of the nature of the injury and the progress of recovery, insofar as privacy rules allow. The Participant will, at the request of Climbing Network, fully cooperate with an investigation into the accident or incident by experts.
19.3. Dutch law applies to all Agreements and these Terms and Conditions, unless this is contrary to mandatory law.
19.4. For consumers not residing in the Netherlands, despite the choice of Dutch law, the consumer is entitled to the protection afforded by the mandatory law of their country of residence, if the services are performed wholly or partly in the consumer's country of residence and Climbing Network conducts commercial or professional activities in this country or directs commercial activities for the agreed service at this country.
19.5. Disputes connected with this Agreement will be settled by the competent court in Arnhem, unless this is contrary to mandatory law.
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INFO@CLIMBINGNETWORK.NL
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